Yearly Archives: 2013


STEP 3: Know your Team!

SEVEN STEPS for BETTER SUPERVISION – CONTINUED STEP 3: Know your TEAM! You need to know what makes people tick! Have an understanding of their strengths, weaknesses, any personal issues, do they have a family, their likes and dislikes and even their fears.  Having this knowledge will help build a […]


STEP 2: Know the Publications and Documentation

SEVEN STEPS for BETTER SUPERVISION – CONTINUE STEP 2: Know the Publications and Documentation When you supervise others, you need to have a very good understanding of the types of publications and documentation that your company uses.  These include company policies, procedural guidelines, technical data and regulatory documents in relation […]


STEP 1: Know the Job!

SEVEN STEPS for BETTER SUPERVISION – CONTINUE STEP 1: Know the JOB! There are TWO parts of the job – Firstly, as a supervisor, you have a set of responsibilities given to you and you have a clear understanding of what is expected.  Secondly, you must have knowledge of the […]


Your Company – Aligned to ‘Features’ or ‘Benefits’

Like many other industry sectors, the aviation industry is regulated and compliance driven.  The compliance requirements are important for the business to function.  Such compliances are with H&S, CAA, EASA, Human Factors, and Fuel Tank Safety etc…. You can classify these compliances as ‘features’.  The aviation industry ensures that each […]